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Regular Member
Posts: 37
Registered: ‎08-23-2012

Received a damaged steelbook for game purchase.

[ Edited ]



  My purchase of Shin Megami Tensei V SteelBook Edition was just delivered damaged.  I took a picture both before and after opening in case the damage was only on the outside, but unfortunately the steelbook has a siginificant dent.  Trying to include said pictures, not sure if I did it right.  Is it still possible to do an exchange for a replacement?  The steelbook edition doesn't appear to be available anymore.


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Posts: 799
Topics: 55
Kudos: 63
Solutions: 32
Registered: ‎07-23-2018

Re: Received a damaged steelbook for game purchase.

Hello, DeafMuteProdigy,


It is nice to hear from you again. As a collector myself, I know how it feels to receive a SteelBook in anything less than pristine condition. While I’m glad to hear the interior content was not damaged, I wish that had been the same for the exterior portion. If the item is listed as being unavailable, unless a copy is in-stock at a Best Buy in your area, an exchange or replacement would be unlikely. I’d still be happy to check on this for you, in effort to ensure all routes to resolution are being explored.


You’re welcomed to send a Private Message. For verification purposes, please be sure to include your full name, email address, and telephone number.




Sarah|Social Media Specialist | Best Buy® Corporate
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