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Posts: 1
Registered: ‎12-07-2020

Received a Steelbook with a missing disc and a scratch on the spine

I finally got my Lord of the Ari gs Trilogy box set in today however it shipped with a missing disc and a scratch on the spine. I would just return it and get a new copy however they are all sold out and I would like to have a replacement for it. What can be done?

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Registered: ‎11-10-2008

Re: Received a Steelbook with a missing disc and a scratch on the spine

You can order a new one now if it's in stock and then send the other back. You should call the 1-888-BEST-BUY number they can help you out for sure.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎02-08-2019

Re: Received a Steelbook with a missing disc and a scratch on the spine

Hey there, zachm278,

Welcome to the Best Buy Forums! I've recently been introduced to the Lord of the Rings trilogy, and I can understand wanting to add this to your collection. I'm disheartened to hear that it arrived in a less than perfect state, as that is never within our intentions. I truly apologize that this was the case with your trilogy set.

Depending on the item's availability, there may be limited support options available. With that said, you could return the item within the Return & Exchange Promise either in a local store or by mail. While I wish I had additional options to provide, I hope that this sheds light on the available options we have available. 

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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