07-12-2019 07:09 PM
I placed an order on BestBuy.com and I received an item in some of the absolute worst shape I have EVER seen. The item is clearly opened and has been tossed around. The packaging box is in fine shape and despite 9 out of 10 orders I place with best Buy, there was actually bubble wrap around this item.
This means that this item LEFT THE WAREHOUSE like this. Someone saw this item, said it looked good enough and then sent it.
I have pictures of this item and will give them to whichever Best Buy associate needs them. This is horrendous and I want to speak to someone who can explain to me how this is acceptable, as well as a replacement for this item.
07-13-2019 02:16 PM
This is certainly not the experience we want our customers to have with their orders! It is not acceptable, and I'd be happy to see how I can help.
Please send us a private message with your full name, email, phone number, and order number so that I can offer some assistance. You can send me a a private message by clicking the blue button next to my signature.