11-26-2021 09:39 PM
11-27-2021 06:55 AM
Did the box description say Lenovo? Was there any obvious sign of tampering with the box prior to taking it home? More details would be appreciated
11-27-2021 10:23 AM
11-27-2021 11:47 AM
Welcome to the Best Buy Forum Community and thank you for sharing your experience. What you describe with the box being fully sealed but containing the wrong product is quite strange. Generally speaking, if picking up an item from a Best Buy store, returning to the same store is the best way to receive assistance if something is wrong with the product. With that said, I understand that they have directed you to call support teams instead. I'd like to investigate this further.
To get started, can you please send me a private message with some additional information? I'll need your full name, phone number, email address, and order number. Please also include the model and serial number for the laptop that was in the box. If the box has a serial number listed for the product that should have been inside, please also include it. Beyond all those details, if you happen to remember the name of any managers that you worked with at your local store, that could also be helpful. Get to my "About" page by clicking on my username (Kayla-BBY) to the left of this post. Then, under the "Contact Me" section, you'll see the option to send me a private message. I look forward to hearing from you!
|Kayla|Social Media Specialist | Best Buy® Corporate|
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