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Posts: 1
Registered: ‎05-01-2020

Received Wrong Item



I ordered a ASUS - ROG GU502GV 15.6" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce RTX 2060 - 1TB SSD + Optane - Brushed Metallic Black + related accessories the other day, but a Samsung Galaxy Watch was shipped to me instead. 


I've been having issues using the Customer service section of, and I have been waiting for over an hour now to talk to a live agent. 


Can anyone assist me? 


Thank you

Posts: 4,908
Topics: 147
Kudos: 371
Solutions: 225
Registered: ‎08-21-2017

Re: Received Wrong Item

Hello, tybtab,


Welcome to our community forums. I know I'd be surprised to see a watch show up when I was expecting a laptop. I'd be happy to see how I can help you with this.


I'd like to start off by taking a look at your order. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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