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Posts: 1
Registered: ‎10-29-2017

Received Wrong Item - Issue Never Resolved



This has been an ongoing issue since March 2021. I ordered Nintendo Joy-Con in March 2020. When I received the package, included was a Zep Glass Cleaner bottle. I went through the appropriate channels of return delivery process three times and my issue was never resolved. I have not heard from Best Buy for weeks. I eventually filed a dispute with my credit card company but apparently Best Buy fought me on the issue saying that I needed to pay $80 for a product I never actually received.


Somewhere along the way, a Best Buy or FedEx employee stole my product yet somehow it was deemed my responsibility to pay for the product? Maybe I should have contacted the authorities myself on the issue but the Best Buy customer service representatives on the phone told me not to do so and that Best Buy would handle the investigation and would refund my money. This has been an absolutely terrible customer service experience and I am seriously considering never dealing with Best Buy again in my life because I find this to be unacceptable.


Please advise on how I can get this resolved as every time I contact the phone customer service channels I have been lead down the wrong path.


I can provide my order number and case numbers as needed.

Posts: 6,667
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Registered: ‎08-21-2017

Re: Received Wrong Item - Issue Never Resolved

Welcome, mkhorvat427,


Thank you for stopping by our community forums again and letting us know about your experience with this order. I can certainly understand your disappointment to deal with this so long without being able to find a resolution. I would be glad to review your previous case history to see what options we may have to assist you moving forward.


I will need a bit more information so I can begin to review this for you. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number

Case numbers


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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