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Posts: 6
Registered: ‎07-19-2017

Received Mass Effect steelbook with huge dent in it...

Tried contacting support, but got no response. My Mass Effect steelbook has a huge dent in it. The weird part is that the box came here in perfect condition so that means it was dented before it was even put in the box.

Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Received Mass Effect steelbook with huge dent in it...

Welcome back, Valcrist,


Thank you for visiting us again and letting us know about your order. I'm sure you're looking forward to playing Mass Effect again and can understand your disappointment to see that this steel book was damaged during shipping. I know steel books are an awesome addition to any collection and I would be glad to provide some information about what options are available to help moving forward.


If you received a product damaged during shipping please let us know during your Return & Exchange Promise. We can help you arrange for a replacement a few different ways. You can stop stop by your local Best Buy, give us a call at (888) BEST-BUY/ (888) 237-8289 or let us know here on our forums.


If you'd like me to look into this for you I will need a couple more details. Can you please send me a private message that includes your:


Full name
Email address
Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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