Add Product

Search Results:

Reply
Posts: 352
Topics: 25
Kudos: 82
Solutions: 24
Registered: ‎10-03-2017

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

Hello there, everyone! 

 

I understand you are looking for updates regarding your concerns about the fulfillment of this promotion. Please know, that our teams are currently looking into this to see what can be done about this. At this time we do not have an estimate as to when this will be resolved, but are working hard to get this all squared away as quickly as possible. As soon as we have more information, you should receive an email with more information. 


Best,

Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎05-08-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

Again, my advice is to resolve this in store. Request the store manager and explain the situation. It was the only way I could get this straightened out. As of 8:30PM or so Eastern last night, this issue was NOT fixed by Best Buy corporate. They attempted to generate a new e-gift card for me while I was in the store, and the new card arrived without a pin number. For me, this whole situation delayed my second phone purchase by a little over a week, and wasted several hours of my time.
New Member
Posts: 8
Registered: ‎05-09-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

I dont understand why new cards cannot just be reissued?  Its pretty simple, the ones we got didnt without pin, so just send a new card??

New Member
Posts: 8
Registered: ‎05-09-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

Closest best buy is 45 minutes away; so your saying I should spend hours fixing their problem??

New Member
Posts: 3
Registered: ‎05-10-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

I like many other have the same problem. A BBY store is too far for me to get to for at least a few days. Hope it gets resolved!

New Member
Posts: 3
Registered: ‎05-10-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

I'm in the same boat. When I called Customer Service last night, they said "We've notified Corporate." I asked them when the problem would get fixed, and they didn't know. I asked them how I would know that the problem has been fixed and they said "check again next week". How is this acceptable?

New Member
Posts: 1
Registered: ‎05-10-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

Having the same problem here too! I'm shocked there's not a resolution yet

New Member
Posts: 4
Registered: ‎05-10-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

exactly the same problem.  if it's not fixed by tomorrow i'll just return the phone and never shop here again.

New Member
Posts: 2
Registered: ‎05-11-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

Yep. I have the same problem here.

New Member
Posts: 3
Registered: ‎05-10-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

So I picked up the Pixel Wednesday 5/8. It's Saturday 5/11 now.

 

Even if it said "The card and PIN would not be active for X days" that would be some reassurrance that this might eventually work. But nothing like that was mentioned.

 

The only communicaton was on 5/8 I received in an email that said

Your e-gift card is ready
Good news! Your promotional e-gift card is ready for use

 

And it can't be used anywhere as the website requires a pin to use it. . . Smiley Sad

 

Any updates?