05-10-2019 08:26 AM
Hello there, everyone!
I understand you are looking for updates regarding your concerns about the fulfillment of this promotion. Please know, that our teams are currently looking into this to see what can be done about this. At this time we do not have an estimate as to when this will be resolved, but are working hard to get this all squared away as quickly as possible. As soon as we have more information, you should receive an email with more information.
05-10-2019 08:33 AM
05-10-2019 09:07 AM
I dont understand why new cards cannot just be reissued? Its pretty simple, the ones we got didnt without pin, so just send a new card??
05-10-2019 03:46 PM
I'm in the same boat. When I called Customer Service last night, they said "We've notified Corporate." I asked them when the problem would get fixed, and they didn't know. I asked them how I would know that the problem has been fixed and they said "check again next week". How is this acceptable?
05-11-2019 10:16 AM
So I picked up the Pixel Wednesday 5/8. It's Saturday 5/11 now.
Even if it said "The card and PIN would not be active for X days" that would be some reassurrance that this might eventually work. But nothing like that was mentioned.
The only communicaton was on 5/8 I received in an email that said
|Your e-gift card is ready|
|Good news! Your promotional e-gift card is ready for use|
And it can't be used anywhere as the website requires a pin to use it. . .