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New Member
Posts: 4
Registered: ‎05-09-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

Lack of any real communication from Bestbuy continues.  I feel for everyone that logs an issue on this forum:-(

 

 

New Member
Posts: 3
Registered: ‎05-10-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

When I called customer service they basically said something to the effect of: well nothing's going to happen over the 'weekend, check with us next week." When I asked if they would contact me once the problem is resolved instead of me having to keep checking in every couple of days, they said "well we can't send a mass email". So disappointed in how this is being handled
New Member
Posts: 2
Registered: ‎05-08-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

5 days of waiting and still no updates or an ETA for when this will be resolved. I don't understand why they aren't just manually cancelling an re-issuing these gift cards.  This is extremely disappointing customer service from BestBuy.  

Posts: 2,023
Topics: 25
Kudos: 149
Solutions: 103
Registered: ‎10-19-2017

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

Hello, people,

 

I appreciate your patience. I know this is taking a bit longer than expected, but we should have something soon. As soon as I do, I will let you know.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-10-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

Thank you
New Member
Posts: 4
Registered: ‎05-10-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

Any updates here? I'd really like to know what is going on.

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New Member
Posts: 2
Registered: ‎05-14-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

I also received an egift card with no pin when purchasing the pixel 3a. Do I need to contact someone, or will this be resolved for all the cards missing pins at once?

Posts: 296
Topics: 13
Kudos: 78
Solutions: 15
Registered: ‎11-23-2018

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

Hello, GregFroning, and all other users concerned with their missing PINs, 

 

As Deysha mentioned yesterday in her post, we are still currently working towards a fix for this e-gift card PIN issue. We will be sure to follow up with any updates as they come through.

 

We appreciate your patience,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎05-09-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

Why can’t they just reissue cards; it’s not like we can use the old cards.
New Member
Posts: 4
Registered: ‎05-10-2019

Re: Received $100 e-gift card from Best Buy with NO PIN. Please fix this!

i can't understand what is so complicated about this. this was my first Best Buy purchase in almost 5 years and now I remember why I stopped shopping here.