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Posts: 1
Registered: ‎04-13-2019

Receive an email "order cancelled" after picked it up

I picked up my online order at best buy store there were no issues with that but the day after I received an email with the message that Order cancelled because payment could not be processed

Charge on my credit card is still there.

Actually I don't live in USA I was on Vacation
Posts: 525
Topics: 31
Kudos: 149
Solutions: 25
Registered: ‎10-03-2017

Re: Receive an email "order cancelled" after picked it up

Hi, Lvm, 


Thanks for connecting with us here on our Support Forums, and welcome! 


I'm sorry for any confusion that came about with the email that you received after picking up your order. I would be a bit confused by this if I were you, and would want some help just the same. You've come to the right place, and we're happy to help out. 


So that we can begin working with you on this, we will need a bit more information. Can you send us a Private Message with your full name, email address, phone number and order number? To send me this message, just click on the blue button in my signature that says Private Message


I look forward to hearing from you soon.



Cameron|Social Media Specialist | Best Buy® Corporate
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