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Posts: 1
Registered: ‎12-10-2019

Really tough trying to deal with Best Buy

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I need some help, I have tried phone and chat and haven't seen any follow through,  The delivery to Weston, MA contained a video game instead of the massage device.   I spoke to 3 people including a supervisor and the remedy was 1) BestBuy would send me a UPS label so I would return the incorrect item, 2) BestBuy would expedite the correct item.  I never received a label and the replacement item is now delayed indefinitely.  My request is that the replacement item be cancelled (i found it in a store) and the label be sent as promised so i can return the incorrect item.  Thank you, can you confirm receipt.

Posts: 441
Topics: 33
Kudos: 60
Solutions: 19
Registered: ‎07-23-2018

Re: Really tough trying to deal with Best Buy

Hello, Hughkelly,


Thank you for reaching out to our team regarding your recent order. We appreciate you thinking of Best Buy for this purchase, and I wish things had gone much differently from the beginning. Receiving the wrong item is never ideal, and although I am glad to hear a few solutions were offered, it sounds like you are still in need of some assistance.


Please know, I can’t make any guarantees to a specific outcome, but we want to do all we can to provide support. Based on your description, this has not been an example of the experience we’d want for our customers. We’d love the opportunity to review the actions that have been taken thus far, in effort to determine what can be done to get this resolved.


When convenient, please send a private message with your full name, email address, and telephone number. I’ve removed the order number, simply because it can be linked to your personal information. For your security, we wouldn’t want that visible on our public page. It will be recorded internally, so we will have access to it on our end. To get started, just select the darker blue button to the far right of my signature below.



Sarah|Social Media Specialist | Best Buy® Corporate
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