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Posts: 6
Registered: ‎03-17-2020

Re: refund!!!!!!!

Do not purchase anything from BB. They will straight up rip you off!!!


Purchased (1) 55" TV 6/15. CSR charged me twice. I immediately called, they could see it, and was told my refund could take a billing cycle?!? After 1 month, no refund, I called back and I was told that I have to go to my bank. What does my bank have to do with it... Called again and spoke to someone else, they could see it was a "credit hold" my bank couldn't see any holds. I just want my money back. $586 nowadays is the difference between eating or not. My bank said the only thing they can do is a stop payment. I'm sure that will be declined as well.


A couple of years ago I ordered a 1K car amp. It was delivered in the factory box so everyone could see what it was. I didn't open it right away because I was waiting for other components. I saw shipping tape covering the tab on the box and figured they did it. When I opened it had a very old amp of the same brand wrapped in bubble wrap. I immediately called and after their investigation, my claim was declined. When I saw the old amp I knew they would never believe me.


I'm not a thief. But I was out a thousand plus dollars and had to buy another amp!


The moral of this story is you roll the dice when you deal with BB. They have stolen over $1600 from me. Never again!

Posts: 79
Topics: 3
Kudos: 6
Solutions: 3
Registered: ‎11-03-2021

Re: refund!!!!!!!

Hey there, Lou3,


Thank you for taking the time to reach out here on our community forums. Although, I do wish we were meeting under better circumstances.


Considering I follow my finances very closely, I can understand how some of these concerns may really put a hinder on things. As we strive to provide the best customer experience, I am afraid this may not be the case here.


I would be more than happy to investigate and get this documented here at our Corporate Campus for further review. To do so, kindly private message us using the button below, your:


Full name
Phone number
Email address
Order number (if you have it)


All the best,

Kayden|Social Media Specialist | Best Buy® Corporate
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