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New Member
Posts: 3
Registered: ‎10-25-2021
Accepted Solution

Re: "Failed Authorization" - funds taken from gift card and not put back

I am having the same problem.  I private messaged Melissa and Alyssa and still waiting for a response.  

New Member
Posts: 3
Registered: ‎10-25-2021

Re: "Failed Authorization" - funds taken from gift card and not put back

can someone please help?  it's been over 48 hours and the gift card still has no balance.  I need to order a macbook pro asap.  

Best Buy Employee
Posts: 2,456
Registered: ‎01-09-2015

Re: "Failed Authorization" - funds taken from gift card and not put back

This forum, while it connects you with the corporate team, is not intended for immediate help.  There is currently a few days wait before the moderators will reach your post, if you're needing more immediate assistance I would recommend reaching out to 1-888-BestBuy for assistance.  The moderators appreciate your patience as they help the customers who are ahead of you.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 2,117
Topics: 211
Kudos: 85
Solutions: 58
Registered: ‎07-06-2009

Re: "Failed Authorization" - funds taken from gift card and not put back

Hello, yen2yang,

 

Thanks for reaching out about your gift card refund. I can understand having a delay in receiving your money back is not a welcome situation, especially when you have a large purchase that you need to make. I'll be happy to assist with this. 

 

I appreciate your patience until I was able to get to your post and message. I do see your message to me, and I'll be replying to that shortly, so please be on the lookout. 

 

Sincerely,

 

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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