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Posts: 1
Registered: ‎11-09-2020

Re: eCertificate not working

I ordered something from best buy that ended up being cancelled by best buy authorities. As good will, they gave me an "certificate". Then after going to two different Best Buy Locations pursuing a purchase with "Ecertificate" yet it was not approved. Now the Best buy staff solution of use the "Certificate" was to use it online. Yet in pursuit online the "ECertificate" still didnt work.I was alerted "Invalid promo code. Please check the promo code and try again." Im no longer excited! did the best buy staff steal my promo code? or was this just a second error after making my original online order.

Posts: 18,491
Topics: 3,254
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Solutions: 522
Registered: ‎09-29-2008

Re: eCertificate not working

Welcome to our community, CLINTALK.


You know, I love shopping and if I've got a gift card, I enjoy it even more. I know that my excitement would be lessened too if I encountered what you have described.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your e-gift card number (please do not include the PIN)


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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