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Posts: 1
Registered: ‎12-29-2019

Re: Where's my iTunes digital gift card???

I’m having a very similar issue here. Only a few days ago I bought a digital iTunes card for $50 and got the code in 13 minutes, so I buy one for $100 yesterday morning really wanting to use it then, here I sit 25 hours later and it still says just processing the code. Called and they said 24 hours and now I’m past that and what I wanted the card for isn’t even available anymore but would still like my code....
Posts: 3,823
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Registered: ‎11-29-2016

Re: Where's my iTunes digital gift card???

Good afternoon, Jhann1205,


Welcome to our forums, and thank you for connecting with us for assistance.  Similar to your experience with the $50 iTunes gift card you purchased with us a few days ago, you should usually expect to receive your digital orders with us shortly after your order is processed.  I’m sorry to hear there seems to be a delay with the $100 iTunes gift card you purchased with us, but I’ll be happy to look into this further, and offer any additional assistance I can.


To locate your purchase, I’ll ask that you send me the following pieces of information via private message:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


This should be enough information for me to begin my research, and hopefully see what’s causing the delay with your code.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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