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New Member
Posts: 4
Registered: ‎04-22-2022

Re: Waiting for refund on cancelled order

Hi,

 

This is happening to me now. I haven't received my refund for almost to month. I used debit card issued by Union Pay.

I searched online and found your post. Did you ever get this issue resolved? If you did, how? I desperate need some help.

 

Thank you.!

Social Media Specialist
Posts: 19
Registered: ‎10-12-2021

Re: Waiting for refund on cancelled order

Hi there, xaiomingg.

 

Welcome to our Community Forums! It is never our intention to hold funds for longer than intended and once returned they can take up to one billing cycle to be returned depending on the banking institution. I would still be more than happy to look investigate this further for you if you would like! If so, could you please send me a Private Message with your full name, phone number and email address by clicking the blue button in my signature below?

 

Thanks,

 

William|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎04-22-2022

Re: Waiting for refund on cancelled order

Sorry there was a typo in the previous message. It has been almost two months now. I returened phone to the store on February 28, 2022. I haven't seen a penny back from BestBuy. I contacted BestBuy customer Service multiple times and went back to the store multiple times. On April 9th, one of the store managers sumbitted an inquiry to BestBuy Credit Card Dispute and told me he should hear back from the team in 4 business days. It has been two weeks and I haven't heard a word from anyone. 

 

Yes, I will send you a private email with details. Thank you for your quick response.

New Member
Posts: 1
Registered: ‎05-10-2022

Re: Waiting for refund on cancelled order

Hi, in facing the same issues I'm waiting almost a month to get my pre authorization funds back to me