BestBuy.com

[SunnyDay9]

I cant believe how they do this . Who gets the money ? Do the representatives,in the call center who run you around with there abundance of perfectly memorized scripted crappolla  ? Ive called eveyday for 2 weeks and not once did I get a legitimit resonable answer . first they told me it had been returned and I need to check with my bank, i did they show nothing Pending The only thing was the $340.99 . Then I call back and have them tell me its waiting on a supervisor to sign off so the funds can be released, Theeeeeen its you have to wait a billing cycle, I explaind unlike them , I need the $340 so I can put it towards my rent, I read on here a person said Best Buy  give the impression they dont give a rats left butt cheek, and run you in circles with their well rehearsed scripts. " im sorry this is an inconvienence and I can understand how you might be upset" I wasnt upset 2 wekks ago I was upset, now Ive hit angry and regret evr buying my  husband a tv. My original order was on line I picked the wrong size tv canceled in under 15 minuets, Rep was english speaking reasurred me the funds would be reviersed. I then went to the store and decided to do the progressive leasing. This was 06/18 fathers day gift. The Representatives this week have transferrd me so many time I should get some frequent flyer miles. Then I im tild after 2 hours to give my bank a code they can use to release the funds. Know what my bank said, thats right they have never heard of anything like some code, the nerchabt who took the funds has the ability to put it back. Theyre so quick to take them in a minuet , run you so hard to get it back I think theyre hoping you'll just give up . Im so disgusted. Everytime i look at the TV I leave the room because Im so angry. What can the average middleclass person do to get back whats rightfully theres ? I know Ive been told to get a lawyer, guess what lawyers want ? money 

[MeghanM-BBY Social Media Specialist]

Hey, SunnyDay9,

Thank you for interacting with us in our Forums! We appreciate you taking the time to let us know about your experience in getting a refund. I'd like to look into this for you. For me to get started, I'll just need you to send me a private message with:

• Your first and last name
• Your phone number
• Your email address

As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send me this information.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Thank you,

[MeghanM-BBY Social Media Specialist]

Hi SunnyDay9,

I see that you responded privately wit your information. Thank you for that. I will finish the conversation via Private Message.

Sincerely, 

[SunnyDay9]

Hi, im so sorry to hear that, It really is awful. I have YET to get my money . Its going on 3 weeks now . I hope everyone that is experiencing this issue sees our post and writes in that its a valid complaint . I dont know where the money they never returns go too, id sure like to find out . 

sincerely,

lisa

[SunnyDay9]

so today is 14 officialy of my trying to get my refund money. i,ve called again 3 or maybe 10 times , but had to go back to work, only get 1 hour for lunch. 3 times i did the call back, thought maybe when i get the call back i would take a break to talk to them. Guess What !! thats right no call back any of the 3 times i left my number . so im back to waiting on hold for 35 minuest . to talk to someon I have to replay over 7 over & over & over the same same same thing, arnt there notes ? really ?!  i know the plan is to get the customer sooooo agravated that you'll give up . i'm posisitve, thats why no return calls, they see my number punch it in to the computer and then say "Nope not calling her ". Let you know whats happening next, waiting on my Best Buy Refund 

lisa

[JEzra-BBY]

Hello, 

Thank you for reaching out to us here on our Forums although I wish it was under better circumstances. We strive to provide the best customer service possible. I am sorry to hear that your experience thus far has not been satisfactory. Getting a refund should be a quick and easy process. I have been waiting for one of my refunds to clear so I can understand how you might be feeling. I would like to assist you in any way I can to improve your experience. Do you think you could send me a private message with your name, phone number, service order number, and email address? To send me a private message simply click on the message button in my signature. 

Thanks, 

[SunnyDay9]

 I’m writing in hopes I’ll get some help . I have  been calling the Customer Service line for 3 weeks. I’m on hold right now after waiting on hold for 39 minutes On Friday 07/01 then decided well I’ll use the call back option . Guess What ? That’s right No Call Back Have sent e-mail to the Best Buy Forum for help. I can’t believe it’s going on this long and am very disappointed in the results which have been NONE ! Do the representatives in the call center who run you around with their abundance of perfectly memorized scripted crappolla  ? I’ve called every day for 3 weeks and not once did I get a legitimate reasonable answer . First they told me it had been returned and I need to check with my bank, I did they show nothing Pending The only thing was the $340.99 . Then I call back and have them tell me its waiting on a supervisor to sign off so the funds can be released, Theeeeeen its you have to wait a billing cycle, I explained unlike them , I need the $340 so I can put it towards my rent, I read on here a person said Best Buy  give the impression they don’t give a rats left butt cheek, and run you in circles with their well-rehearsed scripts. " I’m sorry this is an inconvenience and I can understand how you might be upset", My Husband has Multiple myeloma he wanted a tv of his own so he could watch it , without someone saying “can I change the Channel Grandpa ? “ 2 weeks ago I was upset, now I’m angry and regret ever buying my  husband a tv from Best Buy. I should of listened and went to Walmart .. My original order was on line I picked the wrong size tv canceled in under 15 minutes, Rep was English speaking reassured me the funds would be reversed. I then went to the store and decided to do the progressive leasing. This was 06/18 father’s day gift. The Representatives this week have transferred me so many time I should get some frequent flyer miles. Then I I’m told after 2 hours to give my bank a code they can use to release the funds. Know what my bank said, that’s right they have never heard of anything like some code, the merchant who took the funds has the ability to put it back. They’re so quick to take them in a minuet , run you so hard to get it back I think they’re hoping you'll just give up . I’m so disgusted. Every time I look at the TV I leave the room because I’m so angry. What can the average person do to get back the refund that is legally my money ? I know I’ve been told to get a lawyer, guess what lawyers want ? money ! We live on a fixed income and $340.99 is a great deal of money , when you don’t have it . I’ve continued to call the Best Buy 888 no help ever line . Im also going to call the progressive leasing people I’m returning the TV and want nothing to do with Best Buy ever. I’ll definitely recommend my associates to not go shop there any longer.

[JEzra-BBY]

Thank you for your reply but in order for me to look into this I would need you to provide me with your verification information. Could you send me you full name, phone number, order number, and email to start. 

Thanks, 

[SunnyDay9]

Im sorry I thought I did hit the blue button for a private message, I’m not sure how Missed it .