BestBuy.com

[RuizStella]

Hi, in facing the same issues I'm waiting almost a month to get my pre authorization funds back to me

[xiaomingg]

It took almost three month that I finally received a refund by check. Kudos to the Social Media Specialist who saw my post on this forum and helped me. Otherwise the store and Customer Service will continuous send me back and forward without a solution.  

[RuizStella]

How can i recieve such help im stuck

[Kristy-BBY Social Media Specialist]

Hello, RuizStella, 

Thank you for being part of the community Forums. We are happy to have you back. As someone who watches their finances closely, receiving a refund is important. I'm more than happy to look into this for you. 

To start, please send me a private message including our full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Regards, 

[xiaomingg]

Best Buy Customer Service 1 (888) 237-8289 is a joke so don't waste your time to call it.

[hockeycanuckjc Community Veteran]

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@xiaomingg wrote:

Best Buy Customer Service 1 (888) 237-8289 is a joke so don't waste your time to call it.

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I'm happy they were able to help you. If you feel Best Buy can improve I suggest you and all forum members use Idea X to voice your opinon on how they can improve. It's not just Best Buy's store it's yours too and if you don't voice your opinon it can't be yours. At least BBY gives you a platform to voice your opinion so check it out