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Posts: 1
Registered: ‎12-06-2019

Re: Waiting for Refund of a Cancelled Order

Im currently dealing with this exact same situation & it has become so frustrating since I was trying to order Christmas presents when my order was delayed till after the holidays. Now i have don’t have my gifts and $2,577 short. Contracted my bank and got the same response about BB.
Posts: 5,999
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Registered: ‎08-21-2017

Re: Waiting for Refund of a Cancelled Order

[ Edited ]

Hey there, palomaresariel1,


Thank you for stopping by our community forums and letting us know about your order. I know how important it is to get a refund as quickly as possible and would be glad to provide some more information. If an order is cancelled or returned you will often receive a refund in three to five business days. This can take up to one billing cycle in some cases so I would recommend contacting your bank for more information on this timeline. Please let us know if you don't receive a refund by that time and we'll be glad to take a closer look in to this for you!


AndrewB|Social Media Specialist | Best Buy® Corporate
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