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Registered: ‎11-26-2019

Re: Unable to verify information? - Order Cancelled?!

Hello! I was hoping you could also assist me in reviewing why I have been receiving cancellation of orders after I buy it online?
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Registered: ‎07-23-2018

Re: Unable to verify information? - Order Cancelled?!

Hello, Jillianlalic,


We appreciate you thinking of Best Buy for your electronic needs, although learning your recent orders have been cancelling is never ideal. We strive to provide as many purchasing options for our customers as possible, and online is often the preferred method. In many cases, orders will cancel because some information may be able to be properly verified, however, it would be hard to say without a more thorough investigation.


I’d first recommend contacting your financial institution, to verify the information you are entering in the “Bill To,” section matches that on the form of payment being used. If that checks out, please send our team a Private Message. We’d need your full name, email address, and telephone number. The cancelled order numbers will also be helpful, if you have those available. To get started, just select the darker blue button to the far right of my name below.



Sarah|Social Media Specialist | Best Buy® Corporate
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