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Posts: 1
Registered: ‎08-24-2021

Re: Unable to cancel/modify online order

This policy is ridiculous.  If you haven't shipped yet then why can't we cancel.  Especially if ther order gets delayed!  I see 20+ cards within 2 hours of my address.  Yet for 4 days nothing has been shipped after the delay on Saturday.  I have made arrangements at the closest store over an hour away and I want to cancel.

Posts: 1,621
Topics: 77
Kudos: 270
Solutions: 74
Registered: ‎11-23-2018

Re: Unable to cancel/modify online order

Hi, rwatson318!


Thanks for joining our online community and posting about your recent order. I hate to hear you've been left waiting on a purchase, and I can understand wanting to look into this. While we may be limited on how we can assist and modify your order given its current status, I'd like to take a look.


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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