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New Member
Posts: 2
Registered: ‎11-22-2019

Re: Tracking says delivered, but I didn’t receive my package

I look forward to the answer you receive to this issue because I had the same problem too, yesterday. Said delivered, nowhere to be found. I've never had any issue with BestBuy and never had a package stolen.

I figured it's better to get an answer on your post than make a redundant post on the same day. I only just found out there's no email address to contact. I guess it's a good thing when you've never realized there is none because you've never had to email customer service.
New Member
Posts: 2
Registered: ‎11-22-2019

Item says delivered, but isn't there

I was notified that a game I ordered was delivered by FedEx on Wednesday morning except it wasn't there. I was in the building to check. I checked both sides of the building, neighbors, parents. It's nowhere.

Packages have never been stolen in my building and I've never had an issue with best buy or any other missing packages. What should I do now? Thanks!
Posts: 632
Topics: 27
Kudos: 119
Solutions: 29
Registered: ‎02-08-2019

Re: Item says delivered, but isn't there

Hiya, hamstrman,

Welcome to the Best Buy forums and thank you for taking the time to write in to us, although we wish the circumstances were different.

Getting a new game should be exciting and we are sad to hear about this. If you live in a complex, we'd also suggest checking with the front office as sometimes packages are delivered there instead of at the front door. If after contacting them you still were not locating your package, please send me a private message that includes your name, phone number, email, and order number, as I'd be more than happy to investigate this further. You can send a secure message by clicking the blue button in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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Posts: 6,032
Topics: 205
Kudos: 529
Solutions: 296
Registered: ‎08-21-2017

Re: Tracking says delivered, but I didn’t receive my package

This topic has been moved to Customer Service under the board for further review.