11-22-2019 12:26 AM
11-23-2019 12:28 AM
11-23-2019 10:57 AM
Welcome to the Best Buy forums and thank you for taking the time to write in to us, although we wish the circumstances were different.
Getting a new game should be exciting and we are sad to hear about this. If you live in a complex, we'd also suggest checking with the front office as sometimes packages are delivered there instead of at the front door. If after contacting them you still were not locating your package, please send me a private message that includes your name, phone number, email, and order number, as I'd be more than happy to investigate this further. You can send a secure message by clicking the blue button in my signature.