BestBuy.com

[ClaireSchie]

I am having the exact same issue today. Who was your Roadie driver, and how can we get help for this.

[evanisthebest1]

If you create a new post on this message board explaining what happened, a customer service person should eventually reply asking you to direct message them with the details about your purchase. That's how it worked for me. 

[JasonT-BBY Social Media Specialist]

Hello, ClaireSchie.

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us regarding your order. I would be reaching out to someone if I was experiencing the same thing.

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.

Regards,