BestBuy.com

[Lacky]

Adding to the corus; I thought nothing would suprise me these days until a major retailer stops taking calls at their stores. Wow! Further; I called the customer service and a recording referenced me to the on-line compliant service. I told it I wanted to speak with a human. It said it understood and then it gave me options - none of which I was seeking, and no Customer Complaint option - no default connection to a human being.

I saw a reply from BB on this forum using the worn out COVID excuse. STOP It!!  If you want to be in business, ditch the excuses and do whatever it takes besides providing horrible service to your customers. If you're short on employees, offer pay and incentives that will attract them. Certainly, you can do one better than the U.S. Gummet. 

For the record; I used to go to Best Buy to shop and I used to have Geek Squad service.  

[CalebH-BBY Retired: Social Media Specialist]

Hello there, Lacky!

Thank you for joining our online community and writing to us for support. I'm concerned to hear that you've been trying to get help, but haven't been able to get concrete assistance. This is not at all ideal or how we want our customers to feel. If you could, please let me know what's going on and I'll see what I can do to help.

I look forward to hearing back from you!