02-16-2020 12:10 PM
02-16-2020 12:07 PM
02-16-2020 12:27 PM
Welcome to the Best Buy Community forums. A television is a big purchase, so I'm sure you are eager to get that refund back into you account. I apologize for the delay, and that we haven't been able to help yet.
I'd be happy to see if I can assist at all with that. Please send in a private message by using the link in my signature below this post. If you include your name, email address, phone number, and order number, I'll check it out to see what options we have to move that along.