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[Jongator]

@kyle, if you are still working for Best Buy, can you please assist me with the exact same issue that is happening to me? I refused a TV delivery over a month ago and still no credit to my Best Buy credit card. Nobody at Best Buy can seem to help me....thanks

[Jongator]

Hello, does anyone know who I can speak with regarding a TV that I refused delivery on over a month ago and my BB credit card still has not been credited. Anytime I try contacting customer support, no one seems to be able to assist me and I’ve also opened a charge dispute with the credit card company, but haven’t heard anything back yet. It’s ridiculous that nobody from BB seems to be able to assist or even confirm any of the information regarding the refused TV. Definitely not happy with the customers service, especially when this refused TV purchase will start accumulating interest soon....can someone please help me?

[KyleR-BBY Senior Social Media Specialist · Accepted solution]

Hi, Jongator,

Welcome to the Best Buy Community forums. A television is a big purchase, so I'm sure you are eager to get that refund back into you account. I apologize for the delay, and that we haven't been able to help yet.

I'd be happy to see if I can assist at all with that. Please send in a private message by using the link in my signature below this post. If you include your name, email address, phone number, and order number, I'll check it out to see what options we have to move that along.

Sincerely,