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Posts: 3
Registered: ‎08-20-2019

Re: Shipping delay

Same delay here. I ordered Fire Emblem: 3 Houses yesterday on 8/19/19 at about 3:45pm. It stated I'd get it today on 8/20/19, but at about 11:45pm last night, I got a message say it was delayed, that they'd let me know and cancel it if it didn't get shipped by September 19th. Thing is, my local BB store has copies right now, but I can't change my order or cancel it because it's still in progress. I even used certificates for it. My GCU membership is ending soon as well.
Posts: 562
Topics: 40
Kudos: 78
Solutions: 24
Registered: ‎07-23-2018

Re: Shipping delay

Hi there, Discostew.


I hope you are enjoying your day so far. We appreciate you reaching out on the Best Buy Forums. This is a great place to come and learn about new tech, as well as to request support from the moderators. Our team is happy to help however we can, and it sounds like we may need to review your recent order. A notification of an extended delay would leave me with some questions, and we can take the time to research this on our end.


If you have not seen any updates on shipping, please connect with us in private message. Just select the darker blue box next to my name below to get started. We will need your full name, email address, and telephone number. The order number always makes things easier, so if that is available, please include that as well.


Thank you!

Sarah|Social Media Specialist | Best Buy® Corporate
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