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Posts: 1
Registered: ‎12-06-2019

Re: Shipping Issues/Questions

[ Edited ]

One thing that I noticed on BestBuy shipping is not trust or expect the delivery date they said at the time of order.  It happened to me a couple of times.  Last Monday (12/02/19), I placed an order #{removed per forum guidelines} and it said delivery date Friday (12/06/19).  The next day, I received an email from BestBuy “Good news,…Your order shipped.  On Thu, I went use the USPS tracking # that they provided.  USPS website said, label printed and waiting for the shipment.

Today (Fri 12/06/19) the day I supposed to received my order, I received an email from BestBuy saying “We’re sorry for this inconvenience….your package is running a bit behind”

I should have learned my lesson on ordering stuff from BestBuy.  So far, Amazon hasn’t failed on a delivery date for me.

Posts: 632
Topics: 27
Kudos: 114
Solutions: 29
Registered: ‎02-08-2019

Re: Shipping Issues/Questions

Hi, vngin,

Welcome to our community and thank you for taking the time to write in to us, although we wish the circumstances were different. This time of year we are accepting an incredible amount of orders, which may cause a delay in processing. Please know that we are processing orders as quickly as possible, in hopes of fulfilling your order within the estimated arrival date. While we meet these expectations a vast majority of the time, there are outside factors that may also affect this. 

We apologize for any inconvenience this delay may have caused you. If you'd like for me to double check our current order status, please feel free to send me a private message with your full name, phone number, and email. You can send a secure message by selecting the blue button in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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