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Posts: 4
Registered: ‎10-27-2017

Re: Samsung gear sport pre order

I pre-ordered on 10/19 with the same issue. It said the order was recieved and would be delivered by today, Oct 27th. However, I woke up this morning and now it says I will recieve the item by NOVEMBER 27th. And I can't cancel the order. So frustrating. I could drive to a store 30min from here and get one right now. I feel like I was tricked into pre-ordering from best buy. Never again.

Posts: 1,501
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Kudos: 142
Solutions: 84
Registered: ‎10-19-2017

Re: Samsung gear sport pre order

Hello Brandiwine717,


Welcome back to the forums and thanks for posting! There’s a lot of excitement around the new Samsung Gear Sport smartwatch so I absolutely understand your concern about the arrival date. I’d be more than happy to take a look into the situation and see what’s going on.


Using the details you provided when you registered for the forum, I believe I was able to pull up the order in question. At this point, the item has shipped and is scheduled to be delivered tomorrow, Monday, October 30. You can continue to track the order by logging into your account on or by using the link that was provided via email. I wholeheartedly apologize for the delay as well as any inconvenience you may have experienced.


I hope you enjoy your new Gear Sport!

Luke|Social Media Specialist | Best Buy® Corporate
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