03-17-2019 02:04 PM
Hello there, Fbrocato,
Thanks for registering with the Best Buy forums to ask us about your preorder. It would be my pleasure to help out as much as possible, and I'll just need to gather some additional information to begin!
Please send me your full name, phone number, email address, and order number you're speaking about so that I can take a closer look and provide any update possible. Keep this information your own and away from the public's eye by clicking the blue button in my signature line below to send this information in a private message.
Can't wait to work with you soon!