BestBuy.com

[ryanebb7]

Hello,

I have had a similar experience with returning an external hard drive to Best Buy. I bought it online, returned it to the store and they stated my PayPal account would be credited. This was 7/31/20. Is it typical that I should still be waiting for the refund or is it some other error?

Thank you!

[AndrewB-BBY Social Media Specialist]

Good morning, ryanebb7,

Welcome to our community forums. Having recently revamped the backup process for my computer, I know that not every hard drive works for every situations and you may need to look into alternatives. I appreciate you reaching out to us regarding this refund. It certainly sound strange for this to be taking so long and I would be glad to see how I may be able to help.

Oftentimes, PayPal refunds are processing within a week but in some cases it can take up 30 days. Since this refund was processed so long ago I would like to take a closer look at this order and return. I will need a bit more information in order to do so.

Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number (if available)

You can send a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you so I can see how to best assist you.