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Posts: 1
Registered: ‎11-22-2021

Re: Refund Update

Hello, Good Day!


I bought something on BestBuy but they cancelled it because they do not ship to that address. 

However, my card was charged and they say refund is on the way.


It has been somedays now but no refund is still reflected in my account.

Posts: 11,402
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Registered: ‎11-10-2008

Re: Refund Update

This may sound like you are ordering internationally. If this is the case and you can't ship to an address because it was rejected it may have been a frieght forwarding company which is prohibited per the international shipping terms and conditions.


You can see a full list here:


About the refund, you may wish to contact your bank on their policy for funds transferred back to your card as each bank or credit issuer has different terms and conditions.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Posts: 5,177
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Registered: ‎11-29-2016

Re: Refund Update

Good morning, koyske,


Welcome to our forums!  I know whenever my order gets cancelled I hope to have the funds back in my account as soon as possible, so I completely understand wanting to know when you’ll see this process completed. 


To clarify, once your order is cancelled, the time to remove the authorization that has been placed on your funds can vary, depending on your bank or financial institution.  These timelines are outlined in our How to Cancel Your Order Help Center article.


If these timeframes have passed, and you’re still seeing a pending charge on your statement, I’ll be happy to take a closer look into your order to make sure it was cancelled successfully.  For me to do so, I’ll just need you to send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


As mentioned, be sure to send me this information via private message, which you can do by utilizing the blue “Private Message” button in my signature.



SeanM|Social Media Specialist | Best Buy® Corporate
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