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Posts: 2
Registered: ‎12-22-2020

Re: Received wrong item help

[ Edited ]

I ordered Apple Watch with order number {removed per forum guidelines}. I did not receive Apple Watch but in order status it says delivered, instead I received Sport band and in the order status it is in transit without any update since December 9. Kindly correct the order status as Apple Watch in transit and Sport band delivered. Appreciate your quick support to deliver Apple Watch at earliest.
Regards, Asharam

Posts: 1,020
Topics: 75
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Solutions: 50
Registered: ‎10-19-2017

Re: Received wrong item help

Hello, Asharam100,


Welcome to our Best Buy forum community! We appreciate you taking the time to create an account to share this concern with us.


As someone who likes to keep a close eye on the tracking details for my packages, I can understand why it would be frustrating for the Apple Watch you have been waiting on to show as delivered, while the sport band arrived but appears as on its way. That doesn't sound like the stress-free shopping experience we meant to provide, so I'm glad you said something.


I'd be happy to take a deeper look into this to see what's going on, as well as how we can help. You might have noticed that your order number was removed from your post. That's because we value your privacy, so we don't allow private information, such order numbers that and linked to personal details and payment info, to be posted on our public page. For me to look into this, can you use the "Private Message" option in my signature below to send over your full name, phone number, email and order number?




Elle|Social Media Specialist | Best Buy® Corporate
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