BestBuy.com

[gthforumuser]

Where is the product number if you're not going to list it on the digital download site and have your Geek Squad tell me it should be on my receipt.It's not here and I need it!

What If I need to redownload Quickbooks to another device later. Will I have to call Best Buy every time for the rest of my life during your open business hours to get a 6 digit product number REQURIED in order to install an item I purchased from Best Buy instead of the original retailer? I can certainly confirm if I had purchased Quickbooks from the retailer Quickbooks the License and the product key are both on the login with each specific license purchased. I have used Quickbooks for companies before that had multiple users. This Quickbooks design made re-installation a breeze in comparison to Best Buy.  I chose Best Buy because I didn't feel like being on a sales phone call to get the 2020 software without a subscription. Now I would have preferred to have stayed with Quickbooks being I now have to wait Best Buy Purchasing Dept to be open after having troubleshooting with Best Buy Geek Squad online and waited over 20 minutes on the phone before learning I have to call at a "purchasing dept. open hours" time to get the  6 digit product number REQURIED in order to install an item I purchased .

This is not a good plan. I will be requesting a refund and dealing with Quickbooks directly seeing as this product key is a requirement and Best Buy will never care about this issue I see happening with multiple customers going forward. Now I have to wait for Best Buy to give me my refund before buying it from Quickbooks all because Best Buy has an easily correctable design flaw. Put the product number with the license number in the digital download. SIMPLE!

[gthforumuser]

So, here's a update. I called your Purchasing Department and they couldn't give me the product number, required for installation. They informed me that I have to call Quickbooks to get it, but you have to have an accouint with quickbooks online in order to get the product snumber. When Best Buy forwareded me to Quickbooks Quickbooks had my phone number associated with a client. So, end result is me sitting here having spent $400+ to have to go back to square one.

ATTENTION EVERYONE. DO NOT BUY QUICKBOOKS FROM BEST BUY UNLESS YOU'RE BUYING IN STORE.

[gthforumuser]

Also, Quckbooks is only open during the week. Monday - Friday

9 AM - 9 PM

[AndrewB-BBY Social Media Specialist]

Hi there, gthforumuser,

Thank you for taking the time to stop by our community forums and letting us know about your experience purchasing this software. I know I tend to choose digital options when available as they are often quick and easy to use so I'm disappointed to hear that this hasn't been your experience so far. I'd be glad to see how I may be able to best assist you.

Based on your posts, it sounds like you've already been able to get in touch with our phone agents. Is that correct? Is there anything I can do to help at this time? Please let me know!