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Posts: 1
Registered: ‎03-19-2021

Re: Product Not Delivered

I ordered a beautiful bed set February 14,2020 and I still haven't received it. I'm not getting any answer from Best.Buy now either! I don't know why there isn't a phone number we can call. I have a confirmation email but I didn't have my order number when I talked to them, just a tracking number which leads me to a Post office in Georgia!
Posts: 6,036
Topics: 205
Kudos: 533
Solutions: 297
Registered: ‎08-21-2017

Re: Product Not Delivered

Good morning, Shines,


Welcome to our community forums and thank you for taking the time to let us know about your experience with this order. Having needed to replace a bed frame several months ago, I know how important it it to receive an order like this as quickly as possible so life can get back to normal. I'd be glad to check on this to see how I may be able to best assist you.


While you are always welcome to contact us at (888) BEST-BUY or (888) 237-8289, I should be able to provide some information about what options to help are available moving forward. I will need a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number (if available)


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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