03-13-2019 04:09 PM
I haven't been able to purchase anything online for the last 4 or 5 days. I have the exact same problem. No one has bothered to reply on their twitter support either. I keep seeing them reply to other people, and have deleted and retweeted them a few times, and they just keep responding to others instead. I can't make it past the "place your order" button. If I'm on my browser, it just hangs there and doesn't do anything. If I'm on the mobile app, it scrolls back up to the top of the page and sits there. It seems like Best Buy doesn't want our money, so I'm gonna give it till the weekend, and then buy the products elsewhere.
03-13-2019 05:06 PM
03-14-2019 08:00 AM
I do not believe the issue with not being able to place orders online has anything to do with Best Buys system. They are successfully taking thousands of online orders every day. I just ordered someting myself on Monday and it arrived yesterday.
Steps to take
Try using a different browser
Clear your browser history, cahce and cookies. For most browsers press Control H to start the process.
Check your secuity settings on your browser. If you have high security that could be blocking you.
Make sure you can accept cookies
Check to see how much available space you have on your HDD. if you have little to none clear some up.
Go to someone elses house and use their computer
Log into your home router and see if any settings are there for online security.
Chances are good the first 4 suggestions should take care of your issue.
03-14-2019 09:50 AM
Welcome to our community. I tend to shop online quite often simply because it's usually more convenient for me rather than driving to a store and waiting in lines. I'm sure I'd feel quite distraught if I couldn't complete my purchase online, and I regret the clear inconvenience this situation created for you.
Using the information you used to join our forums, I was able to locate your conversation with my teammate, Kenny, on our Twitter channel. It looks like you should be all set, but if you have any further questions, I'd encourage you to reach out to Kenny as he would be in the best position to address any additional concerns you may have.
Thank you for writing to us.
03-15-2019 01:58 PM