11-04-2022 10:50 AM
Tons of people are waiting on these. Best Buy completely messed this up and are going to lose tons of customers over it. Have spent tens of thousands of dollars at this store over the years, but no more after this debacle.
11-04-2022 10:50 AM
11-04-2022 10:54 AM
I understand that systems are set to do one thing. It's binary, it does what it's told to do. It doesn't know it's causing problems left and right, but that's why there are still humans in charge to override and provide a resolution outside of the system.
If all we say is, "it's the system" then why even hire people at all? Why have a store manager, customer service agents, chat agents? They should just put a statement, "If something doesn't work how it's supposed to, there's nothing we can do. It's the system. Try again."
Absolutely right. This is putting people in a serious bind because of the trade-in component. It's one thing to cancel orders for products without anything attached, but these are devices people use for work, to stay connected, etc. and with finite elevated trade-in value in which to take advantage of the situation. BB really needs to recognize what is going on here and extend everyone's trade-in orders until they're able to fulfill.
11-04-2022 11:55 AM
Havent received mine either. I've had best buy representatives outright lie to me on the phone saying it will come in two - three days and that they sent an escalation email. I call the next day, they say no CASE ID was ever filed and that what that representative told me was untrue.
No one has given me any date about when I will get my item. No update, no anything. But they want to hold my money hostage. This is simply unethical and I will refrain from buying from Best Buy ever again in the future as I feel like I am getting scammed.
11-04-2022 06:18 PM
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11-04-2022 07:33 PM
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