BestBuy.com

[imapuppy]

Tons of people are waiting on these. Best Buy completely messed this up and are going to lose tons of customers over it. Have spent tens of thousands of dollars at this store over the years, but  no more after this debacle.

[jsam]

I understand that systems are set to do one thing. It's binary, it does what it's told to do. It doesn't know it's causing problems left and right, but that's why there are still humans in charge to override and provide a resolution outside of the system.

If all we say is, "it's the system" then why even hire people at all? Why have a store manager, customer service agents, chat agents? They should just put a statement, "If something doesn't work how it's supposed to, there's nothing we can do. It's the system. Try again."

[imapuppy]

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@jsam wrote:
I understand that systems are set to do one thing. It's binary, it does what it's told to do. It doesn't know it's causing problems left and right, but that's why there are still humans in charge to override and provide a resolution outside of the system.

If all we say is, "it's the system" then why even hire people at all? Why have a store manager, customer service agents, chat agents? They should just put a statement, "If something doesn't work how it's supposed to, there's nothing we can do. It's the system. Try again."

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Absolutely right. This is putting people in a serious bind because of the trade-in component. It's one thing to cancel orders for products without anything attached, but these are devices people use for work, to stay connected, etc. and with finite elevated trade-in value in which to take advantage of the situation. BB really needs to recognize what is going on here and extend everyone's trade-in orders until they're able to fulfill.

[starnice]

Havent received mine either. I've had best buy representatives outright lie to me on the phone saying it will come in two - three days and that they sent an escalation email. I call the next day, they say no CASE ID was ever filed and that what that representative told me was untrue.

No one has given me any date about when I will get my item. No update, no anything. But they want to hold my money hostage. This is simply unethical and I will refrain from buying from Best Buy ever again in the future as I feel like I am getting scammed. 

[Riley-BBY Social Media Specialist]

Hello, Starnice.

Thank you for reaching out to us via Forums about your situation. We saw you private message and have responded. Please reach out to us as soon as you can.

Thank you,

[thanhle94]

Waiting for mine to. Changed to another pick up location that say pick up today but still no update on the order. While my original location update to "1 ready for pick up today". Best buy cahooting customer out of promotion?

[Sebas925]

I got mine right now, it wasn't smooth they first offered me 70 for the trade in because my initial order wasn't showing. Luckily in the end I got it straightened out I don't want to talk bad but I went through 3 employees until they said the reimbursement would show at the end . But be careful, it seems they are hoping your order is cancelled.

[jsam]

Did they re-ordered it for you? Was yours delayed on the pre-order too?

What did you do and what did the employee do? Did you go to different stores?

[thanhle94]

@Sebas925, did your order show up as ready for pick up? Or did you just went in anyways while showing delayed? <br><br>Order is not showing is just them trying to make you cancel honestly. Your order should show up from anywhere , no matter what store you're at. I'm sure they're just trying to not give people their $100 eGift Card and trade-in promotion. If mine is cancelled I'm done with Best Buy.<br><br>

[jsam]

I went to the store the other day and I was told by the associates to wait, there's nothing they could do. Now I'm curious what was done for you.