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New Member
Posts: 1
Registered: ‎10-27-2015

Re: Pixel 3 128 GB Delay

i ordered mine on the 12 as well (pixel 3 128gb black) and still no answer or notification of item being shipped i even chat online rep as well as called customer service.  i still have no answer this is poor customer service to allow us to order without giving a definitive date after waiting 2 weeks for something that is 'Getting more soon’ if they are backed up that much they should not allow customers to order or put a hold i tried to buy elsewhere and i noticed there is a pending action with my Verizon account now because of pre ordered. so if they going to put hold on my Verizon account they should be more courteous and provide better shipment eta. Rather than keep giving ambiguous answers and/or deceiving the customer.

 

best buy has let us down i feel like and will be hesitant on order anything from best buy online again.

Posts: 1,501
Topics: 4
Kudos: 138
Solutions: 84
Registered: ‎10-19-2017

Re: Pixel 3 128 GB Delay

Hey, ram218313,

 

Thanks for the post! Having been in similar shoes, I know it's never fun waiting on an order for a high-demand phone. Be sure to keep an eye on your order status and be on the look out for emails. As soon as there's an update to your order, you should see it there. I appreciate the feedback and my fingers are crossed that your wait won't be too much longer. 

 

Best,

 

Luke|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎03-01-2019

Re: Pixel 3 128 GB Delay

I'm in the same boat, I ordered mine on the 17th. When I ordered it Best Buy said I would get it by 3/1, well its 3/1 and there hasn't been an update yet. Pretty frusterating. Hopefully they figure out that they are going to lose customers for good and fix this asap.

New Member
Posts: 2
Registered: ‎07-15-2014

Re: Pixel 3 128 GB Delay

I am in the same spot. I ordered on the 17th and I still haven't heard anything. Did yours ship btplace?
New Member
Posts: 2
Registered: ‎03-01-2019

Re: Pixel 3 128 GB Delay

Nothing yet. I reached out to one of their customer service agents and they pretty much said tough luck you can cancel your order if you want and that I may get it by mid march, but they have no idea.
New Member
Posts: 7
Registered: ‎02-21-2019

Re: Pixel 3 128 GB Delay

Still same thing here.  Ordered on 17th. Everytime I talk to BB it's something different.  Goes from "should ship soon, I'm seeing it in stock again" to "I see we have requisitioned the inventory from the manufacturer".  Then of course rest assured it will ship soon and just keep an eye out for the order update email.

New Member
Posts: 4
Registered: ‎03-08-2019

Re: Pixel 3 128 GB Delay

Wish I found this before purchasing 2 on March 1st. What I don't understand is why are they starting my service/payment contract when they haven't ship the phones? My first monthly payment is to start on the 24th with the contract starting March 2nd.

New Member
Posts: 7
Registered: ‎02-21-2019

Re: Pixel 3 128 GB Delay

Agreed.. Verizon told me I wouldn't start getting billed for the device payment until I activated it, but I just had the notice come through that the change will take effect on my next bill. I do see the item status went from In Progress to Preparing so I'm hoping that means it is in stock and shipping soon.
New Member
Posts: 4
Registered: ‎03-08-2019

Re: Pixel 3 128 GB Delay

On my service/equipment contract due on the 24th it is also showing the wrong monthly payment. It is not showing the $300 credit in the monthly payments.

 

I guess I will wait and see if they make changes as we get closer to the 24th. Makes no difference to pay early, just want to get my hands on the phone asap as my S7 is dying.

New Member
Posts: 7
Registered: ‎02-21-2019

Re: Pixel 3 128 GB Delay

Now one thing with the credit is they don't give you $300 credit up front... It is credited and broke down monthly over 24 months so your bill would show the full monthly charge and a $12.50 promo credit. That only pays as long as you owe the phone so if you pay the phone off early the credits stop also so make sure you don't pay it off early or you won't really get the 300 off...