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New Member
Posts: 5
Registered: ‎05-30-2018

Re: Pixel 2 xl delay

Hello BestBuy,

 

I would like to check on the status of my order as well. I ordered a Pixel 2 XL 128 on March 2. Saw above that "adilyo" got their's shipped. Where in line is my order? Thanks!

New Member
Posts: 8
Registered: ‎05-22-2018

Re: Pixel 2 xl delay

Just in case it helps clarify for anyone waiting, my order was for a 64gb black and white 2xl, I don't know if they are more readily available or not
New Member
Posts: 5
Registered: ‎05-30-2018

Re: Pixel 2 xl delay

Thanks for clarification. It appears the 64 Gb versions are now available. Kinda wish I got the 64 now Smiley Sad

Posts: 6,098
Topics: 97
Kudos: 368
Solutions: 283
Registered: ‎11-30-2015

Re: Pixel 2 xl delay

Hello CooperOnion,

 

Getting a new phone is very exciting! I’m sorry to hear that your Pixel 2 may be delayed, and you have some concerns about when you’ll be receiving it. I’d be happy to review your order to see if I can provide some more insight for you.

 

Can you please send me a private message with your order number, and phone number? You can send me a private message by selecting the blue “Private Message” button next to my name at the bottom. I look forward to your reply to look into this for you!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎05-30-2018

Re: Pixel 2 xl delay

Thanks! I sent a private message.
Posts: 6,098
Topics: 97
Kudos: 368
Solutions: 283
Registered: ‎11-30-2015

Re: Pixel 2 xl delay

Hello CooperOnion,

 

Thanks so much for sharing those details with me so I can dig into your order further for you. While reviewing your order it looks like we’re still waiting on some inventory from the manufacturer to be able to fulfill your order. At this time it does appear that we should be able to fulfill your order prior to June 23, but you will receive an email sharing any and all updates to your order as they occur.  

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎05-23-2018

Re: Pixel 2 xl delay

Just an FYI, Best Buy is mass canceling these orders now due to a "Verizon system issue". They claim that the online activation portal is down, and they claim there is no ETA for a fix. So because of this, they are canceling the order. They told me that my phone arrived, but they can't activate it, so the only option they have is to cancel the order. I asked if the phone could be shipped to the store and activated there, but they said no. I will no longer be doing any business with Best Buy due to this. I'm sure they oversold the device due to the sale, and now are just closing orders instead of fulfilling them.
New Member
Posts: 5
Registered: ‎05-30-2018

Pixel 2 XL 126 GB arrived

Couldn't figure how to reply to my original thread but wanted to shed some light on those still waiting for a Pixel 2 Xl 128Gb.

 

Ordered: May 2

Shipped: June 7

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New Member
Posts: 5
Registered: ‎05-30-2018

Re: Pixel 2 XL 126 GB arrived

And no issue activating the phone either.