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New Member
Posts: 6
Registered: ‎08-27-2022

Re: Package never delivered, and NO REFUND

I'm going through the same thing, and I was told that my case was "escalated". I got the email that my $500 Video Card was delivered, and I ran outside and there was nothing. What is going on here? Too many people are having this problem and it sounds like intentional fraud. I'm calling my bank tomorrow to report Best Buy as the fraud they are, I recommend you do the same. They know darn well that package never got here, and are holding my money, and yours too. I'm sorry you're dealing with this too. It should become public knowledge to not buy on

Social Media Specialist
Posts: 198
Registered: ‎10-12-2021

Re: Package never delivered, and NO REFUND

Hello, gregburzy, 


Welcome to our Forums. I hope you are well today. We always strive to provide the best customer service possible. Getting a refund should be a quick and easy process but sometimes there can be delays. This has happened to me before so I can understand how you might be feeling. I would like to see if I can assist you in any way. To start could you send ma a private message with your full name, phone number, order number, and email to start. To send a private message simply click the blue button to the right of my signature. 



J.Ezra|Social Media Specialist | Best Buy® Corporate
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