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New Member
Posts: 1
Registered: ‎05-08-2019

Re: Orders keep getting canceled - "Unable to verify your information"

This happened to me too. Just last night. No one can seem to help me understand what the heck is going on. Did your issue get resolved?

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New Member
Posts: 6
Registered: ‎08-16-2018

Re: Orders keep getting canceled - "Unable to verify your information"

Not yet. KyleR-BBY contacted me through private message and is looking into my specific issue, and apparently that could take up to a week. I'll post here again when/if my issue is resolved, but I suggest contacting him or making your own thread as this seems to require them finding and fixing something in their system. I don't think there is anything I'm doing "wrong" on my end to legitimately cause this.

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Posts: 7,580
Topics: 317
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Registered: ‎09-29-2008

Re: Orders keep getting canceled - "Unable to verify your information"


Hello, nikkih72, 

 

Welcome to Best Buy online community. Getting an email letting you know that your order has been canceled because the information is not able to be verified, can be a little confusing. I understand that you are seeking more information to ensure that your next purchase is successful.

 

There are many reasons an order can be canceled, and I always recommend our customer to read, Why Was My Order Cancelled? In the meantime, I see that you have sent Kyle a private message that I will review and provide you a reply momentarily. To check your private message inbox, can I have you log into the forum and select the yellow envelope in the upper right-hand corner of the page.

 

Thank you, 
 

Karina|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 18,067
Topics: 2,978
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Registered: ‎09-29-2008

Re: Orders keep getting canceled - "Unable to verify your information"