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Posts: 1
Registered: ‎05-01-2019

Re: Orders getting cancelled

Something similar happened to me today. I've been a very good customer with Best Buy for years, but today I attempted to place a fairly large order through the website and IMMEDIATELY received a reply that my order had been cancelled, informing me that i should contact the bank/ credit card  holder to sort it out. I then attempted to complete the order 4 additional times with 3 different cards AND PayPal and received the same cancellation each time. That was odd since i have very large credit limits on my cards and no balances, but i contacted ALL of my banks and creditors who, without exception informed me that there was NO problem with my card. In fact, one of them informed me that the purchase was initially approved and then BEST BUY cancelled the order anyway. She went further to report that it must be an "issue" with the Best Buy" website. Perhaps it was because I wasn't using the Best Buy card? That fine. If BB doesn't want my business,  I'm sure I can find a business that does. Best Buy, your website is screwed up and costing you business. If I have resolution on this within the next 24 hours then maybe I'll complete my order. If not, goodbye  Best Buy.  Costco, here I come!

Posts: 403
Topics: 32
Kudos: 63
Solutions: 19
Registered: ‎07-23-2018

Re: Orders getting cancelled

Hello, CharlesRay,


I hope you are enjoying your day so far, and we’d like to welcome you to the Best Buy Forums. We realize many customers enjoy making purchases online, and I am sorry to hear your recent orders have been cancelled. Although I cannot commit to a timeline, we’d be happy to see if we have any options available to assist in getting this resolved.


We would need to verify a few pieces of information before we can proceed. At your convenience, please send us a private message by clicking the blue box next to my name below. Your full name, email address, and telephone number, would be required. If you happen to have any of the cancelled order numbers, be sure to include those as well.



Sarah|Social Media Specialist | Best Buy® Corporate
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