BestBuy.com

[Ashhong]

Wow! I just came on here to make my own post about the same issue. Bestbuy has denied any responsibility without giving any kind of communication or help at all, AND banned my account for whatever reason, even after providing a police report.

May I also contact you Alan? I have no idea what is going on here and why I’m being punished for receiving an empty bag of a purchase.

[Allison-BBY Social Media Specialist]

Hello, Ashhong!

Thanks for posting on our forum for support. I hate to hear about this issue with your package, and I can understand wanting to follow up on your purchase. While I can't make any guarantees moving forward, I'd like the chance to formally document your experience and provide any additional assistance that I can.

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,