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Posts: 1
Registered: ‎06-01-2019

Re: Order was canceled using international credit card

[ Edited ]

Hello, I have my ordered cancelled few times already.

I have used your provided billing address while checking out and it got still cancelled. 10780 Kempwood Dr. Houston, TX 77043


I am using my card as a payment with my name on it - Gediminas {removed per forum guidelines}

While entering the Payment method for details it requires to enter a state and a postal code .

But since this an international card I can not enter the state (or choose randomly?) Did not worked so far.

Maybe there as well I should enter 10780 Kempwood Dr. Houston, TX 77043?


What I want to do:

- Pay from my credit card with my name on it Gediminas {removed per forum guidelines}

- What details should be entered?

- Should I enter this address below as well? 10780 Kempwood Dr. Houston, TX 77043


- Shipping will be made to New Hampshire to different person under other name

- Should I leave my name as a contact or other person?

Posts: 18,004
Topics: 2,976
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Registered: ‎09-29-2008

Re: Order was canceled using international credit card



Welcome to our community. I shop a lot online myself and I can say with confidence that probably the most frustrating thing about it is to have an order cancelled. Certainly this is not the experience we hoped you would have and I regret your having to cope with such a situation.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:


  • Your telephone number
  • Your email address
  • Your cancelled order number(s)


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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