11-02-2020 12:05 PM
11-02-2020 01:23 PM
Welcome to our forums! As you’re aware, the biggest benefit of a tracking number from your carrier is the ability to view your order’s progress as it makes it’s way to you, so I can certainly understand your concern if this tracking number doesn’t appear to be updating as expected. With that said, I’d like to take a closer look into your order, and offer any additional insight I can.
For me to get started, in my research, I’ll just need you to provide me the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Hope to hear from you soon,
11-02-2020 02:18 PM
Thank you for your message! I’ll be replying to your message momentarily, which you’ll be able to read by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.
See you up there,