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Posts: 2
Registered: ‎03-26-2020
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Re: Order shipping problem. BB won't answer call.

This is also happening to me right now. I ordered an Apple pencil 2nd generation as a birthday present to myself on March 20,2020. Since then my package has been awaiting UPS pick up, but I received an email stating the package has been sent. It is now two days since the "original delivery date" with no change in status of awaiting ups pick up. This wouldn't bother me as much, but best buy changed to my old address instead of my new address so knowing when my package will be there will help.
Posts: 11
Registered: ‎11-12-2016

Re: Order shipping problem. BB won't answer call.

mpact of the Coronavirus on our Service Guarantee.
(as of March 26, 2020)

Within the U.S., UPS is designated among the government’s critical infrastructure and, therefore, continues to operate. The Novel Coronavirus pandemic has created unprecedented complexities, which have required us to constantly reassess our operations. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers.

Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination.

As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.

Prior to shipping, please check to see if the recipient’s location is open, since business opening hours may have changed due to local restrictions. If the location is closed, we will hold your shipment and attempt to complete the delivery at a later date if the receiving location has indicated to UPS that it will re-open within 9 days. However, if the location is closed indefinitely, UPS will return the package to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.

For your convenience, The UPS Store and UPS Access Point locations all provide access to your vital deliveries. Where available, you can sign up for free UPS My Choice which enables you to provide more specific delivery instructions such as where to leave deliveries, or redirect deliveries to another location, and also provides you with the ability to receive delivery notifications.

Service guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions.
New Member
Posts: 2
Registered: ‎03-26-2020

Re: Order shipping problem. BB won't answer call.

I tried calling my location and they wouldn’t answer but if i could just go pick it up that would be amazing! Is there anyway i could get in touch with them and see if my package is still there?
Posts: 5,910
Topics: 200
Kudos: 512
Solutions: 292
Registered: ‎08-21-2017

Re: Order shipping problem. BB won't answer call.

Hello, Taliyahtp,


Welcome to our community forums. I'm sure you're looking forward to getting your birthday present and I would be happy to help you take a look at this. I will need some additional information so I can begin to review your order and see what options are available to get this to you.


Can you please send me a private message with some additional details? I will need to confirm your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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