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Posts: 1
Registered: ‎05-05-2020

Re: Order delivered to wrong address

I literally just had the same thing happen to me. I have two items already shipped out, one item arrived the other is in transit. I don't have access to the old location. How can I receive my order? 

Posts: 4,368
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Registered: ‎11-29-2016

Re: Order delivered to wrong address

Good afternoon, GymsDunbar,


As someone who’s lived in three different apartments in the last four years, I’ve had my fair share of orders accidentally end up at an outdated address.  I’m sorry to hear this seems to be the case with your most recent order with us, but I’ll be happy to look into this further, and offer any additional assistance I can.


For me to review your order, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


As you can imagine, we’ll want this sensitive information out of the public view of our forums, so be sure to utilize the blue “Private Message” button in my signature, to send me this information.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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