BestBuy.com

[savanti]

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@ob1ob wrote:

My order for The Suicide Squad steelbook has been delayed, and the LSO tracking indicates a local inbound scan on October 26. There has been no further activity in the last 11 days.  I'm concerned that this order has been lost. Any help with this would be appreciated.

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Same happened to me for my Suicide Squad steelbook purchase.  Package was lost and never located by LSO after inbound scan at Fort Worth distribution facility.

Additionally, i now have THREE MORE steelbook shipments w/ LSO that have gone missing!!!  All with inbound scans in Fort Worth, all now lost.  Is it possible to never have another order shipped using this service again?!

[Sarah-BBY Social Media Specialist]

Hello, savanti,

Thank you for visiting our online community, although I wish your first post had been related to a positive experience. It sounds like you have a few orders that may have gone missing, which is very surprising to hear. Best Buy uses many carriers, in effort to fulfill orders as quickly and efficiently as possible. Considering multiple orders seem to have inbound scans without further progression, I understand why you’d be seeking support.

I’d be happy to investigate these shipments for you. When convenient, you’re welcomed to send a Private Message. To get started, just select the darker blue icon, which is located across from my signature. My normal schedule is Sunday through Thursday, so you know when to expect a response.

Sincerely,

[savanti]

PM sent - thank you!

[Sarah-BBY Social Media Specialist]

Hello again.

Thanks for the update. I did receive your Private Message, and I’ll be responding there. I’ll need to first complete the verification process, before I can access the history of your orders.

Best,