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New Member
Posts: 4
Registered: ‎11-07-2017

Re: Order Item Delayed 30 Days, Can't Cancel

Yep, I'm having the same problem. It’s absolutely disgraceful! I placed my pre-order in August and now they are saying I may not receive it until December! So why can’t I cancel it! If I’d order it from Amazon I’d have it already! I will never ever shop at BestBuy again.  

Posts: 1,724
Topics: 45
Kudos: 228
Solutions: 85
Registered: ‎10-19-2017

Re: Order Item Delayed 30 Days, Can't Cancel

Hello UKPFC,


Thanks so much for reaching out to us on the Best Buy forum!  We’re always happy to help in any way we can.  I understand the importance of getting a pre-ordered item as soon as possible since there is so much anticipation to play a new game or use a new system.


So I can look into your order and see what our options are, can you please send me a private message with some additional information so I can see your order?  Please send your full name, your phone number, and your email address if it is different than what you used to register on the forum.  If you have it, please also send your order number.  Send a private message by clicking on the blue “private message” button in my signature. 


Thank you for your patience, 

Kayla|Social Media Specialist | Best Buy® Corporate
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